Refund Policy

Last Updated: January 1, 2026

OptiPublish Plugin is a digital product delivered electronically. Because digital products are immediately accessible upon purchase, refunds are only available under the specific eligible circumstances described in this policy.

However, we understand that exceptional circumstances may arise, and we are committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be considered.

2. Refund Eligibility

2.1 Eligible Circumstances

Refund requests may be considered in the following situations:

  • Technical Issues: The plugin has critical technical issues that prevent it from functioning as described, and our support team has been unable to resolve the issue within a reasonable timeframe (typically 14 days)
  • Duplicate Purchase: You accidentally purchased the same license multiple times
  • Non-Delivery: You did not receive your license key within 48 hours of purchase and did not receive a response from our support team
  • Incompatibility: The plugin is fundamentally incompatible with your WordPress installation despite meeting stated requirements, and our support team cannot provide a solution

2.2 Non-Eligible Circumstances

Refunds will NOT be granted in the following situations:

  • Change of mind or buyer's remorse
  • Lack of technical knowledge or understanding of how to use the plugin
  • Failure to read the product description or documentation
  • Incompatibility with third-party plugins or themes not listed in our requirements
  • Dissatisfaction with AI-generated content quality (as content quality can vary based on input)
  • Requests made after 30 days from the date of purchase
  • Violation of our Terms and Conditions
  • License key has been shared or distributed to others

3. Refund Request Process

3.1 Timeframe

All refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period will not be considered.

3.2 Required Steps

To request a refund, you must:

  1. Contact Support First: Before requesting a refund, you must contact our support team at [email protected] to attempt to resolve the issue. Many problems can be quickly resolved with proper support.
  2. Provide Documentation: Include your order number, purchase email, license key, and a detailed description of the issue you're experiencing.
  3. Allow Resolution Time: Give our support team at least 7 business days to attempt to resolve your issue before escalating to a refund request.
  4. Submit Formal Request: If the issue cannot be resolved, send a formal refund request to [email protected] with the subject line "Refund Request - [Your Order Number]"

3.3 Required Information

Your refund request must include:

  • Full name and email address used for purchase
  • Order number and purchase date
  • License key (if received)
  • Detailed explanation of the issue
  • Documentation of troubleshooting attempts
  • Screenshots or error messages (if applicable)
  • Summary of support interactions

4. Refund Review Process

4.1 Review Timeline

Once we receive your complete refund request, we will review it within 5-7 business days. We may contact you for additional information during this review period.

4.2 Decision Criteria

Our team will evaluate your request based on:

  • Whether the issue falls within eligible circumstances
  • Evidence of good faith effort to resolve the issue
  • Cooperation with our support team
  • Compliance with our Terms and Conditions
  • Technical documentation and evidence provided

4.3 Decision Notification

You will be notified of our decision via email. If approved, we will provide information about the refund processing timeline. If denied, we will explain the reason for the denial.

5. Refund Processing

5.1 Approved Refunds

If your refund request is approved:

  • Your license key will be deactivated immediately
  • You must uninstall and delete all copies of OptiPublish Plugin
  • The refund will be processed to your original payment method
  • Processing time is typically 5-10 business days, depending on your payment provider

5.2 Partial Refunds

In some cases, we may offer a partial refund or account credit as an alternative to a full refund. This will be determined on a case-by-case basis.

5.3 Processing Fees

Please note that payment processing fees charged by third-party payment processors are non-refundable. The refund amount may be reduced by these fees.

6. Post-Refund Conditions

After receiving a refund:

  • Your license is permanently revoked and cannot be reactivated
  • You must immediately cease all use of OptiPublish Plugin
  • You are not entitled to future updates or support
  • You may not retain any copies of the plugin files
  • Future purchases may be subject to additional verification

7. Chargebacks

We strongly discourage initiating chargebacks without first contacting our support team. Chargebacks initiated without attempting to resolve the issue through our refund process may result in:

  • Immediate license termination
  • Blacklisting from future purchases
  • Legal action to recover costs associated with the chargeback

If you have concerns about your purchase, please contact us first at [email protected]. We are committed to finding fair solutions.

8. Exceptions and Special Cases

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. Exceptional circumstances will be evaluated individually, and decisions are final.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase will govern your refund eligibility.

10. Contact Information

For refund requests or questions about this policy, please contact:

Email: [email protected]

Subject Line: "Refund Request - [Your Order Number]" or "Refund Policy Question"

Website: OptiPublishPlugin.online

11. Customer Satisfaction Commitment

While this policy outlines our formal refund procedures, we are genuinely committed to customer satisfaction. We encourage you to reach out to our support team with any concerns or issues. Many problems can be resolved quickly with proper assistance, and we're here to help you succeed with OptiPublish Plugin.